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Due to the fact we sell digital products, we exclude the right to refund buyers on purchases made via our web store. Buyers should be aware that when buying a digital product, they may lose their right to a refund. (A DOMAIN NAME) is considered software, or digital goods/product, or digital service. And therefore is excluded. With the exception of errors on our part, we will look at making things right, or, in rare circumstances, we may issue a refund, where we believe it is absolutely warranted. For example, you purchase a domain name, and require a starter site, we are happy to install a starter site for you. But if you don’t know how to use it, or add content, we will not be issuing any refund. We will make an offer to either exchange the product, or to edit the starter site for 1 hour.